Virtual Film Festival FAQ | Jewish Community Center of Greater Baltimore

Due to the rapidly evolving COVID-19 pandemic, the Gordon Center for Performing Arts is currently closed to the public and we are in the process of rescheduling shows. Join us online for virtual arts and culture experiences.

Due to the rapidly evolving COVID-19 pandemic, the Gordon Center for Performing Arts is currently closed to the public and we are in the process of rescheduling shows. Join us online for virtual arts and culture experiences.

Visit Us Contact Tickets

Virtual Film Festival FAQ

BJFF Virtual Film Festival Frequently Asked Questions

PLEASE NOTE: Online sales for each film will close 2 hours before viewing window opens

Will the same movies that were originally planned, be available virtually?
Most (9/10) of the films presented in the virtual BJFF are the same as those originally planned for live screening at The Gordon Center. Tel Aviv on Fire has been replaced by the documentary After Munich. Our apologies for any inconvenience. For a list of films and dates, along with other details, visit: gordoncenter.com/film
 
I purchased a subscription package or tickets before the state mandated Covid-19 closure. Will they still be honored?
Yes!  Anyone who purchased a subscription or tickets should already have received an email from our staff to confirm information and make any necessary changes resulting from the shift to virtual. Please make sure to complete the short form that came in that email by May 1. If you did not receive an email, please check your spam or junk mail. If you are still unable to locate the message, please contact mzvili@jcc.org.
 
How will I access the films from home?
Virtual ticket holders will receive an email with a unique link with instructions to access the films. You will need an email address and reliable internet to participate in the virtual film festival. Films can be streamed on any "smart" device: a smart TV, a desktop or laptop computer, a tablet, or even a smart phone. If you have the capacity for phone-to-TV-screen mirroring, that is also an option.
 
When will the link for the films arrive?
The links for each individual film will arrive at or shortly before the time scheduled for the viewing window to open. If you don't see the message containing the link in your inbox, make sure to check your junk/spam folder.
 
Can the films be viewed more than one time?
Films can be paused and re-started throughout the two-day viewing window; however, you must use the same device each time you access the screening link. The intent of the single virtual ticket is that members of a household will view together.
 
How do we access live discussions with guest speakers?
For those films that involve live discussion components, the registration link for the Zoom discussions will arrive in the same message as the viewing link. If you plan to participate in the live discussion, make sure to register in advance. If you prefer to participate in the discussion via telephone rather than a video conference, you must still complete the registration form. The email confirmation you receive for registering will provide phone access information. How to Zoom
 
Will the discussions be interactive? Will there be an opportunity for questions and answers?
There will be an opportunity to submit questions in advance via email. Details will appear in the confirmation email you receive after registering for the discussion. You can also submit questions live via the Zoom chat feature. For security and time, we may need to curate questions to some extent. 

Can I purchase tickets or a subscription as a gift for someone outside my household?
Yes! Films are a very thoughtful gift. To do this, when you check out, you must enter the recipient's email address but your credit card information. Unfortunately, this means that the full payment receipt will go to the recipient, but this is how email addresses are collected for link distribution. We regret the inconvenience, but hope you will still consider giving the gift of film!


Tech Tips

Thank you to the Edward A. Myerberg Center Tech-Knowledge Hub Concierge for hosting a Zoom call about technical education and support. For more opportunities and programs at the Myerberg, visit: myerberg.org

WATCH TECH SUPPORT VIDEO 
 

TO WATCH THE FILMS ON YOUR COMPUTER, TABLET OR SMARTPHONE:
Once the viewing window opens, click on the link that was provided in the confirmation email you received. Follow any additional instructions regarding virtual entry, such as the use of a password. It is recommended that you copy and paste the password rather than trying to type it in. Passwords are case sensitive.
 
TO WATCH ON YOUR FLAT SCREEN TV (WITH NO SMART TV CAPABILITIES):
You must have a HDMI cable to connect your laptop to your TV. Once it is connected to the proper plugs, select the correct input source on your TV. This will allow you to mirror the computer screen on your TV. It is strongly recommended that you test this system before the film festival with this YouTube video
 
TO WATCH ON YOUR SMART TV OR TV WITH SMART DEVICE (USING CHROMECAST OR APPLE AIRPLAY OR SCREENCAST):
Make sure your TV is on the same Wi-Fi on your phone or tablet. Open the link to the film that you will receive from the film festival staff.  On the bottom right of the link select the Airplay or Chromecast icon.

MY MOVIE IS FREEZING, BLURRING, OR NOT PLAYING.  WHAT SHOULD I DO?  
Follow these steps:

1) Restart your device (power all the way down, and then restart), then try reconnecting to movie.

2) If this doesn't work, please go to speedtest.net and run a speed test. Make a note of the results for our tech support team. If your results are 25Mbps or higher, contact tech support at virtualbjff@jcc.org. In your message, include your name, email address, phone number, a description of the problem, and your speed test result. 

3) If your speed test is less than 25Mbps, you may want to consider adding a higher speed of service as you may experience significant buffering or freezing when streaming. 10Mbps is the absolute minimum speed for streaming. With these low speeds, you would still be able to watch, but you will experience significant freezing or buffering. 

WHAT HAPPENS IF I HAVE TECHNICAL PROBLEMS AT HOME VIEWING THE MOVIES?
If you encounter a problem watching your BJFF film(s) at home and have tried the suggestions above with no success, please email: virtualbjff@jcc.org. Please provide your name, email address, phone number, and a brief description of the problem. Our tech team will get back to you as soon as they are able. We recommend that you watch the films early in the viewing windows so that our team has time troubleshoot any problems if they arise.

How to Zoom

LOOKING FOR A VENUE?

Rent Our Space

Looking for a venue to host your next event? The Gordon Center offers world-class amenities in a convenient location. It is available for rentals to groups and individuals. Our experienced technical team will help you figure out which services work best for your event.

ENRICHMENT

J Arts Enrichment

The Gordon and the JCC bring arts enrichment & cultural events to the community. We offer high-quality arts classes, trips, films and other creative opportunities for adults as well as dance, music and performing arts programs for youth. You can find them at the Gordon Center or in the classrooms and studios of the Rosenbloom Owings Mills and Weinberg Park Heights JCCs. 

View All Programs